The online casino industry has evolved to keep up with the demands of an ever-changing betting audience, which is becoming even more technologically advanced. New trends affect the way people want to play and this, in turn, requires online casinos to initiate changes to improve the player experience.
One of the ways in which casinos have tried to reinvent themselves is through communication with new and existing players. Nowadays, players are rewarded for receiving only a small downloadable messaging service that serves as a personal assistant when you are online. This is a computer application called ‘Personal Messenger’ and updates players when there are new promotions, news and events at their favorite casinos.
Some of the smart features that Fortune Lounge Personal Messenger has, which we monitor over a period of time, are listed below:
o You can now check your casino account balance.
o Contact the Fortune Lounge support team – live chat, email and call center and return numbers.
o Connect directly to the Fortune Lounge Players Club, review your points balance and redeem your loyalty bonuses link cmd368.
o Use the quick link buttons to review the Fortune Lounge winner wall and stay up to date with the latest Fortune Lounge news.
o Personal Messenger has been redesigned to make it easier to read messages. You can now also delete your read messages.
Another innovation in the market was adopted by Titan Poker, which is hosted on Playtech’s software network. Titan Poker has a live download function that starts automatically when a player enters the bank pages of the poker room. This means that players have live assistance 24 hours a day, 7 days a week, when shopping online, and this makes the process a lot simpler and safer too.
Personal Messenger is a cool new application that replaces much of the communication by electronic mail (email) that online casinos have had to rely on to convey their important messages to the demanding public. This alleviates some of the SPAM concerns that casinos face when relaying their messages to their customers. Casinos have for some time had to face the attack of anti-SPAM companies that blacklist them on the Internet, if it is reported that they sent unsolicited emails to undesirable recipients.
Type in the new Personal Messenger and the rest is history, and the best part of this exclusive tool is that it will always be there on the desktop. It also doesn’t take up much space in the program files. Fortune Lounge Personal Messenger needs a mere megabyte to install and this is better than having to access the casino software to request the information that you must essentially have at your fingertips.
These new progressions have led to a new era in the sector, where players are being consulted more and more to advance in this constantly growing sector. This means that if there was ever an industry that was setting trends in customer service and player satisfaction, the online gambling industry would be at the forefront of these incremental changes and would definitely have a thing or two to teach other markets. the corporate playing field.